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Frequently Asked Questions

Shipping & Delivery

Where can I track my item(s)?

Why have I not received my item(s)?

Who delivers my item(s)?

What time are deliveries usually made?

What happens if no one is at home?

Where do you ship from?

I messed up my delivery address, what do I do?

What about my billing address?

Change of address after receiving confirmation of shipping

Do you have tracking?

Returns & Exchanges

I don’t like my item, can I return it?

Will you refund me the shipping costs?

Can I return the item and change it with something else?

Order Changes

I have changed my mind about my item, what do I do?

Can I still change my item after receiving the email confirmation?

Refunds & Cancellations

What is your refund policy?

How long does refunds take?

I still have yet to receive my refund?

Damaged Items

What do I do if I have received a damaged item?

Can I return a damaged item?

Others

Promotional Items

Why do you have some items for free?

Emails & Notification

Unreceived Confirmation Email

Unable to view email properly

Partnerships & Sponsoring

Do you currently do any sponsorships?

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